.attendance-screen{display:grid;grid-template-columns:230px minmax(300px,.7fr) minmax(420px,1.3fr);min-height:calc(100vh - 84px);margin:-42px;max-width:none;background:#fff;border-top:1px solid #eeeafa}.attendance-filters{padding:28px 17px;border-right:1px solid #eeeafa;background:#fbfaff}.attendance-title span{color:#8a80aa;font-size:12px;font-weight:800}.attendance-title h2{margin:4px 0 16px;color:#28116e;font-size:26px}.att-period{display:grid;gap:6px;margin:0 7px 15px;color:#85789e;font-size:10px;font-weight:800;text-transform:uppercase;letter-spacing:.05em}.att-period select{width:100%;border:1px solid #ddd6ed;border-radius:9px;padding:8px 9px;background:#fff;color:#40217c;font:inherit;font-size:12px;text-transform:none;letter-spacing:0}.att-filter{display:flex;width:100%;align-items:center;gap:9px;margin:4px 0;padding:11px 10px;border:0;border-radius:10px;background:transparent;color:#524779;text-align:left;font-weight:700}.att-filter i{font-style:normal}.att-filter b{margin-left:auto;padding:2px 7px;border-radius:99px;background:#ece8f7;color:#695b96;font-size:11px}.att-filter.active{background:#ede3ff;color:#5820ca}.att-filter.active b{background:#6b29dc;color:#fff}.att-divider{height:1px;margin:19px 5px;background:#e8e4f2}.att-search{display:flex;gap:7px;align-items:center;padding:8px 10px;border:1px solid #ddd6ed;border-radius:9px;color:#776b99}.att-search input{width:100%;border:0;outline:0;background:transparent;color:#2d166d}.att-legend{display:grid;gap:8px;margin:24px 7px;color:#8078a1;font-size:12px}.att-legend i{display:inline-block;width:7px;height:7px;border-radius:50%;background:#ff5e70}.att-legend i.online{background:#1dbc70}.attendance-list{border-right:1px solid #eeeafa;background:#fff}.att-list-head{display:flex;align-items:center;justify-content:space-between;padding:26px 20px 16px;border-bottom:1px solid #eeeafa}.att-list-head h3{margin:0;color:#2b176d;font-size:18px}.att-list-head p{margin:4px 0 0;color:#857ca6;font-size:12px}.att-list-head button{border:0;background:#f3effa;border-radius:9px;width:33px;height:33px;color:#4c258f;font-size:18px}.att-items{overflow:auto;max-height:calc(100vh - 170px)}.att-item{display:grid;grid-template-columns:40px minmax(0,1fr) auto;gap:11px;width:100%;padding:15px 17px;border:0;border-bottom:1px solid #f0edf7;background:#fff;color:#27126b;text-align:left}.att-item:hover,.att-item.selected{background:#faf6ff}.att-item.selected{box-shadow:inset 3px 0 #6c29df}.att-channel{display:grid;place-items:center;width:36px;height:36px;border-radius:50%;background:#20bf6b;color:#fff;font-style:normal;font-size:17px}.att-channel.email{background:#2582ed}.att-channel.voice{background:#7748e9}.att-channel.instagram{background:#e722a3}.att-item strong,.att-item span,.att-item small{display:block;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.att-item strong{font-size:13px}.att-item span{margin-top:3px;color:#665c8b;font-size:13px}.att-item small{margin-top:4px;color:#9a92b2;font-size:11px}.att-item aside{display:grid;align-content:space-between;justify-items:end}.att-priority{display:inline-block;border-radius:99px;padding:4px 8px;background:#eeeaff;color:#5c43ba;font-size:10px;font-style:normal;font-weight:800}.att-priority.urgent,.att-priority.high{background:#ffe8eb;color:#d33b59}.att-priority.medium{background:#fff1d8;color:#ad7215}.att-assigned{color:#1fba6e;font-size:12px}.attendance-detail{display:flex;min-width:0;flex-direction:column;background:#fbfbff}.att-empty{display:grid;min-height:160px;place-items:center;padding:25px;color:#867da6;text-align:center}.att-detail-head{display:flex;justify-content:space-between;gap:15px;padding:24px 25px 14px;background:#fff;border-bottom:1px solid #eeeafa}.att-detail-head span{color:#776d97;font-size:12px}.att-detail-head span .att-channel{display:inline-grid;width:23px;height:23px;margin-right:5px;vertical-align:middle;font-size:11px}.att-detail-head h2{margin:8px 0 2px;color:#29136e;font-size:23px}.att-detail-head p{margin:0;color:#777099;font-size:13px}.att-detail-actions{display:grid;grid-template-columns:1fr;gap:8px;align-content:start}.take-attendance{border:0;border-radius:9px;padding:10px 13px;background:#3c147f;color:#fff;font-weight:800;white-space:nowrap}.att-detail-actions select,.att-transfer select{border:1px solid #ddd6f0;border-radius:8px;padding:9px;color:#321775;background:#fff}.att-info{display:flex;flex-wrap:wrap;gap:8px;padding:10px 25px;background:#fff;border-bottom:1px solid #eeeafa;color:#837aa3;font-size:12px}.att-info>span:not(.att-priority){padding:5px 8px;border-radius:7px;background:#f7f5fb}.att-messages{display:flex;flex:1;flex-direction:column;gap:10px;padding:20px 25px;overflow:auto;min-height:280px;max-height:calc(100vh - 375px);background:linear-gradient(180deg,#fbfbff,#f5f2fb)}.att-message{max-width:76%;padding:10px 12px;border-radius:13px 13px 13px 4px;background:#fff;box-shadow:0 4px 12px #2b146508;color:#3b2b70;font-size:14px;line-height:1.4}.att-message.outbound{align-self:flex-end;border-radius:13px 13px 4px 13px;background:linear-gradient(135deg,#6925dc,#4d2bd8);color:#fff}.att-message.note{align-self:center;max-width:90%;border:1px dashed #d9c67e;background:#fff9dc;color:#7d6420}.att-message small{display:block;margin-top:6px;opacity:.7;font-size:10px}.att-compose{display:grid;grid-template-columns:minmax(0,1fr) 145px;gap:11px;padding:16px 22px;background:#fff;border-top:1px solid #eeeafa}.att-compose>div{position:relative}.att-compose textarea{width:100%;min-height:74px;resize:vertical;border:1px solid #dcd6ec;border-radius:11px;padding:12px;color:#30176e;font:inherit;outline-color:#6f2ae2}.att-compose #att-note{position:absolute;bottom:8px;left:9px;border:0;background:transparent;color:#6a3ac4;font-size:11px;font-weight:800}.att-compose #att-note.active{color:#139258}.att-compose .cta{height:74px}.att-transfer{display:flex;align-items:center;gap:8px;padding:0 22px 18px;background:#fff}.att-transfer label{display:flex;align-items:center;gap:8px;color:#645a87;font-size:12px;font-weight:800}.att-transfer button{border:0;border-radius:8px;padding:9px 11px;background:#eee8ff;color:#4820a1;font-weight:800}@media(max-width:1300px){.attendance-screen{grid-template-columns:205px minmax(270px,.72fr) minmax(350px,1.28fr);margin:-34px}.att-detail-head{padding:20px}.att-messages{padding:16px 20px}.att-compose{padding:14px 17px}}@media(max-width:1000px){.attendance-screen{grid-template-columns:190px minmax(0,1fr);margin:-22px}.attendance-detail{grid-column:2}.attendance-list{min-height:350px}.att-messages{max-height:420px}}@media(max-width:680px){.attendance-screen{display:block;margin:-16px}.attendance-filters{display:flex;gap:4px;align-items:center;overflow:auto;padding:12px;border-bottom:1px solid #eeeafa}.attendance-title,.att-period,.att-divider,.att-search,.att-legend{display:none}.att-filter{width:auto;flex:0 0 auto;margin:0;white-space:nowrap}.attendance-list{border-right:0}.att-items{max-height:330px}.att-detail-head{padding:16px;display:block}.att-detail-actions{display:flex;margin-top:12px}.att-messages{min-height:300px;padding:16px}.att-compose{grid-template-columns:1fr;padding:12px}.att-compose .cta{height:52px}.att-transfer{padding:0 12px 14px;flex-wrap:wrap}}
.att-tabs{padding:0 22px 18px;background:#fff;border-top:1px solid #eeeafa;color:#4c287f;font-size:12px}.att-tabs>b{display:block;margin:12px 0 8px}.att-tabs>div,.tag-list{display:flex;flex-wrap:wrap;gap:8px}.op-tag{display:inline-flex;align-items:center;gap:5px;padding:5px 9px;border-radius:99px;background:color-mix(in srgb,var(--tag,#6b3bd2) 14%,#fff);color:var(--tag,#6b3bd2);font-size:11px;font-weight:800}.op-tag input{margin:0;accent-color:var(--tag,#6b3bd2)}.tag-list{margin-top:17px}.tag-list .op-tag.success{--tag:#15955c}.tag-list .op-tag.failure{--tag:#d34861}.tag-list .op-tag.neutral{--tag:#6b3bd2}

.att-public-reply{margin:0;padding:12px 18px;color:#6a4104;background:#fff5df;font-size:13px;border-top:1px solid #f1dba6}
.attendance-detail [hidden]{display:none!important}.att-messages{overflow-anchor:none}.att-action-notice{margin:0;padding:10px 25px;color:#982f46;background:#fff0f3;font-size:13px}.attendance-detail button:disabled{opacity:.55;cursor:not-allowed}
.att-detail-head #att-heading{min-width:0;flex:1}.att-detail-head h2{overflow-wrap:anywhere}.att-detail-head #att-heading>p{display:-webkit-box;-webkit-line-clamp:2;-webkit-box-orient:vertical;overflow:hidden;line-height:1.5}

/* The agent workspace occupies the viewport; conversation panes own scrolling. */
body:has(.cp-app .attendance-screen){overflow:hidden}
.cp-app:has(.attendance-screen),.cp-main:has(.attendance-screen){height:100dvh;min-height:0;overflow:hidden}
.cp-content:has(.attendance-screen){display:flex;flex-direction:column;height:calc(100dvh - 86px);min-height:0;max-width:none;padding:0;margin:0;overflow:hidden}
.cp-content:has(.attendance-screen)>#operator-voice-host{flex:none;max-height:24dvh;overflow:auto}
.cp-app .attendance-screen{display:grid;grid-template-columns:185px minmax(215px,.55fr) minmax(0,1.45fr);grid-template-rows:minmax(0,1fr);flex:1;min-height:0;height:100%;margin:0;overflow:hidden}
.attendance-screen [hidden]{display:none!important}
.attendance-filters{min-width:0;min-height:0;overflow:auto;padding:20px 12px}
.att-filter-waiting span{white-space:normal;line-height:1.4;min-width:0}
.att-filter-waiting b{flex-shrink:0}
.attendance-list{display:flex;flex-direction:column;min-width:0;min-height:0;overflow:hidden}
.att-list-head{flex:none;padding:18px 15px 14px}
.att-items{flex:1;min-height:0;max-height:none;overflow:auto;overscroll-behavior:contain}
.attendance-detail{grid-column:auto;min-height:0;overflow:hidden}
.attendance-detail>.sc-customer-card{flex:none;padding:8px 14px;gap:8px}
.attendance-detail>.sc-customer-card .sc-customer-icon{width:28px;height:28px}
.att-detail-head{flex:none;padding:15px 18px 10px}
.att-detail-head h2{font-size:20px;margin:5px 0 2px}
.att-detail-actions{gap:5px}
.att-detail-actions button,.att-detail-actions select{padding:7px 10px;font-size:11px}
.att-info{flex:none;padding:7px 18px}
.att-work-area{display:grid;grid-template-columns:minmax(0,1fr) 235px;flex:1;min-height:0;overflow:hidden}
.att-conversation{display:flex;flex-direction:column;min-width:0;min-height:0;overflow:hidden}
.att-messages{flex:1;min-height:0;max-height:none;overflow:auto;overscroll-behavior:contain;padding:15px 18px}
.att-message{flex-shrink:0;overflow-wrap:anywhere}
.att-compose{flex:none;padding:10px 14px;grid-template-columns:minmax(0,1fr) 115px;gap:8px}
.att-compose textarea{min-height:62px;max-height:112px;resize:none;padding:10px;box-sizing:border-box}
.att-compose .cta{height:62px;min-height:0;font-size:11px}
.att-transfer{flex:none;padding:0 14px 10px;font-size:11px}
.att-quick-replies{display:flex;align-items:center;gap:8px;flex:none;padding:8px 14px 0;background:#fff;font-size:11px;color:#79658e}
.att-quick-replies select{flex:1;min-width:0;border:1px solid #e6def1;border-radius:8px;background:#fff;color:#664887;padding:7px;font:inherit}
.att-quick-reply-hint{flex:none;margin:0;padding:5px 14px;background:#fff;color:#79658e;font-size:11px;line-height:1.4}
.att-quick-reply-hint[hidden]{display:none}
.att-compose-tools{display:flex;align-items:center;gap:5px;margin-bottom:6px;position:relative}.att-compose-tools>button{border:0;border-radius:7px;padding:5px 8px;background:#f2edf9;color:#54308f;font-size:17px}.att-emoji-picker{position:absolute;left:0;bottom:35px;z-index:8;display:grid;grid-template-columns:repeat(7,34px);gap:3px;padding:8px;border:1px solid #ddd4ea;border-radius:12px;background:#fff;box-shadow:0 12px 32px #28116822}.att-emoji-picker[hidden]{display:none}.att-emoji-picker button{border:0;background:transparent;font-size:20px}.att-pending-attachments{display:flex;flex-wrap:wrap;gap:5px;margin-top:6px}.att-pending-attachments>span{padding:5px 8px;border-radius:8px;background:#eee9f7;color:#4d317b;font-size:11px}.att-pending-attachments button{border:0;background:transparent;color:#9d2b4c}.att-message-attachments{display:grid;gap:5px;margin-top:8px}.att-attachment{display:flex;align-items:center;gap:7px;max-width:100%;border:1px solid #ded6ec;border-radius:9px;padding:8px;background:#fff;color:#462a78;text-align:left}.att-message.outbound .att-attachment{border-color:#ffffff55;background:#ffffff18;color:#fff}.att-attachment b{overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.att-attachment small{margin:0!important;white-space:nowrap}.att-message audio{max-width:100%;margin-top:8px}
.att-message.inbound.att-reply-overdue{outline:2px solid #d54a64;outline-offset:1px;background:#fff0f3;animation:att-reply-pulse 1.5s ease-in-out infinite}
.att-item-signals{display:flex;align-items:center;justify-content:flex-end;gap:5px;min-height:18px;max-width:100%}
.att-item-signals>.att-assigned{flex:none}
.att-item .att-queue-alert{display:inline-flex;align-items:center;gap:4px;min-width:0;max-width:110px;margin:0;color:#b52c48;font-weight:800;font-size:10px;overflow:visible;animation:att-queue-alert-pulse 1.5s ease-in-out infinite}
.att-item .att-queue-alert i{flex:none;font-size:15px;font-style:normal;line-height:1}
.att-item .att-queue-alert span{min-width:0;margin:0;color:inherit;font:inherit;line-height:1.25;white-space:normal;overflow:visible}
.att-queue-alert[hidden]{display:none!important}
.att-info>.att-operator-alert:not(.att-priority){background:#fff0f3;color:#a52d45;font-weight:700}
@keyframes att-reply-pulse{50%{outline-color:#ef9cad;background:#fff9fa}}
@keyframes att-queue-alert-pulse{50%{opacity:.45}}
@media(prefers-reduced-motion:reduce){.att-message.inbound.att-reply-overdue{animation:none}}
@media(prefers-reduced-motion:reduce){.att-item .att-queue-alert{animation:none}}
.att-agent-sidebar{display:flex;flex-direction:column;gap:0;min-width:0;min-height:0;overflow:auto;border-left:1px solid #eeeafa;background:#fff;overscroll-behavior:contain}
.att-internal-notes{display:flex;flex-direction:column;min-height:0;flex:1;padding:14px}
.att-internal-notes>header{display:flex;align-items:center;justify-content:space-between;gap:5px}
.att-internal-notes h3{font-size:12px;margin:0;color:#52366e}
.att-internal-notes button{border:1px solid #e9def4;border-radius:7px;padding:6px;background:#f8f4fd;color:#7546b5;font-size:10px;cursor:pointer}
.att-internal-notes>p,.att-notes-empty{font-size:10px;line-height:1.5;color:#9a87a7;margin:8px 0}
.att-internal-notes-list{flex:1;min-height:45px;overflow:auto;overscroll-behavior:contain}
.att-internal-notes-list .att-message.note{max-width:none;font-size:12px;margin:7px 0;box-shadow:none}
#att-note-editor{padding:9px 0;font-size:11px;color:#715388}
#att-note-editor textarea,#att-closure-note{display:block;width:100%;box-sizing:border-box;resize:none;padding:9px;border:1px solid #e6def1;border-radius:8px;font:inherit;color:#56356d;margin:6px 0}
.att-agent-sidebar .att-tabs{flex:none;padding:10px 14px;margin:0;max-height:42dvh;overflow:auto}
.att-tabs>summary{cursor:pointer;font-size:12px;font-weight:700;line-height:1.5;color:#684487}
.att-tabs>summary>span{display:block;font-size:9px;font-weight:400;color:#a08ab0;padding-left:14px}
.att-tabs>.att-closure-fields{display:block;padding-top:10px;font-size:11px}
.att-closure-fields>b{display:block;margin:10px 0 6px}
#att-tag-options{display:flex;flex-wrap:wrap;gap:5px}
.att-tabs:not([open])>.att-closure-fields{display:none}
@media(max-width:1400px){.att-work-area{grid-template-columns:minmax(0,1fr) 210px}.cp-app .attendance-screen{grid-template-columns:170px minmax(195px,.5fr) minmax(0,1.5fr)}.att-item{padding:13px 12px;grid-template-columns:30px minmax(0,1fr);gap:8px}.att-item>.att-channel{width:29px;height:29px}.att-item>aside{display:flex;grid-column:2;justify-content:flex-end;align-items:center;min-height:18px}.att-item>aside>.att-priority{display:none}.att-detail-head{padding:12px}.att-info{padding-inline:12px}}
@media(max-width:1150px){.att-work-area{grid-template-columns:minmax(0,1fr);grid-template-rows:minmax(0,1fr) auto}.att-agent-sidebar{display:grid;grid-template-columns:minmax(0,1fr) minmax(0,1fr);height:165px;max-height:26dvh;border-left:0;border-top:1px solid #eeeafa}.att-agent-sidebar .att-tabs{border-top:0;border-left:1px solid #eeeafa;max-height:none}.att-internal-notes{padding:10px}.att-internal-notes>p{margin:4px 0}.att-internal-notes-list{min-height:20px}.att-detail-head h2{font-size:18px}.att-compose{grid-template-columns:minmax(0,1fr) 96px}.att-detail-head #att-heading>p{-webkit-line-clamp:1}}
@media(max-width:850px){.cp-app .attendance-screen{grid-template-columns:210px minmax(0,1fr);grid-template-rows:auto minmax(0,1fr)}.attendance-filters{grid-column:1/-1;display:flex;align-items:center;gap:5px;overflow:auto;padding:8px 10px;border-bottom:1px solid #eeeafa}.attendance-title,.att-divider,.att-legend{display:none}.att-period{display:block;margin:0;min-width:75px}.att-filter{width:auto;flex:none;margin:0;padding:8px;white-space:nowrap;font-size:11px}.att-filter-waiting span{max-width:145px;white-space:normal}.att-search{min-width:120px}.attendance-detail{grid-column:2}.att-list-head h3{font-size:15px}.att-agent-sidebar{height:145px}.att-quick-replies{display:block;padding:6px 10px 0}.att-quick-replies select{width:100%;margin-top:3px}.att-detail-actions select{max-width:120px}.att-detail-head{gap:8px}.att-info{font-size:10px}}
@media(max-width:650px){.cp-content:has(.attendance-screen){height:calc(100dvh - 70px)}.cp-app .attendance-screen{grid-template-columns:145px minmax(0,1fr)}.att-item{display:block;padding:10px}.att-item>.att-channel{display:none}.att-item strong{font-size:11px}.att-item span{font-size:11px}.att-item small{font-size:9px}.att-list-head{padding:11px 8px}.att-list-head h3{font-size:12px}.att-list-head p{font-size:10px}.att-list-head button{width:25px;height:25px}.att-detail-head{display:block;padding:10px}.att-detail-actions{display:flex;margin-top:7px;flex-wrap:wrap}.att-detail-head h2{font-size:16px}.att-detail-actions button,.att-detail-actions select{font-size:10px;padding:5px 6px}.att-info{gap:4px;padding:5px 8px}.att-info>span:not(.att-priority){padding:3px 4px}.att-agent-sidebar{grid-template-columns:minmax(0,1fr);height:145px;overflow:auto}.att-agent-sidebar .att-tabs{border-left:0;border-top:1px solid #eeeafa}.att-internal-notes{min-height:75px}.att-internal-notes-list{min-height:25px}.att-compose{display:flex;padding:8px;gap:5px}.att-compose>div{flex:1;min-width:0}.att-compose .cta{width:62px;height:55px;font-size:10px}.att-compose textarea{min-height:55px;font-size:12px}.att-messages{padding:10px}.att-message{max-width:93%;font-size:12px}.att-search{display:none}}

.att-media-note{margin:6px 0 0;padding:6px 10px;border-radius:8px;background:#fff4dd;color:#7a5200;font-size:12px}
.att-transcript{margin-top:8px;padding:8px 10px;border-left:3px solid #6b3bd2;border-radius:8px;background:#f6f2fd;color:#2f1f4d;font-size:13px;line-height:1.45;overflow-wrap:anywhere}.att-transcript[hidden]{display:none}.att-transcript p{margin:3px 0 0}.att-transcript-label{display:block;font-size:11px;font-weight:700;letter-spacing:.02em;color:#6b3bd2;text-transform:uppercase}.att-transcript .att-transcript-muted{color:#6d6480;font-style:italic}.att-transcript button{margin-top:6px;border:1px solid #d9cdee;border-radius:7px;padding:4px 10px;background:#fff;color:#54308f;font-size:12px;cursor:pointer}.att-transcript button:disabled{opacity:.6;cursor:default}
.att-viewer-backdrop{position:fixed;inset:0;z-index:1000;display:grid;place-items:center;padding:24px;background:rgba(27,16,48,.62)}.att-viewer{display:flex;flex-direction:column;width:min(1100px,100%);height:min(88vh,900px);border-radius:16px;background:#fff;box-shadow:0 24px 70px rgba(27,16,48,.35);overflow:hidden;outline:none}.att-viewer>header{display:flex;align-items:center;justify-content:space-between;gap:16px;padding:14px 18px;border-bottom:1px solid #ece6f6}.att-viewer-title{display:grid;min-width:0}.att-viewer-title small{font-size:11px;font-weight:700;letter-spacing:.06em;color:#6b3bd2}.att-viewer-title strong{overflow:hidden;color:#2f1f4d;font-size:16px;text-overflow:ellipsis;white-space:nowrap}.att-viewer-title span{color:#7a7090;font-size:12px}.att-viewer-actions{display:flex;flex:none;align-items:center;gap:8px}.att-viewer-save{border:0;border-radius:9px;padding:9px 16px;background:#3b198d;color:#fff;font-weight:600;cursor:pointer}.att-viewer-save:hover{background:#4c25a8}.att-viewer-close{width:38px;height:38px;border:1px solid #e3dcef;border-radius:9px;background:#fff;color:#54308f;font-size:22px;line-height:1;cursor:pointer}.att-viewer-body{display:flex;flex:1;align-items:center;justify-content:center;min-height:0;overflow:auto;background:#f6f3fb}.att-viewer-body img{max-width:100%;max-height:100%;object-fit:contain}.att-viewer-body iframe{width:100%;height:100%;border:0;background:#fff}.att-viewer-body video{max-width:100%;max-height:100%;background:#000}.att-viewer-body audio{width:min(520px,90%)}.att-viewer-body[data-kind=text]{align-items:stretch;justify-content:stretch}.att-viewer-body pre{flex:1;margin:0;padding:18px;overflow:auto;background:#fff;color:#2f1f4d;font:13px/1.5 ui-monospace,SFMono-Regular,Menlo,Consolas,monospace;white-space:pre-wrap;overflow-wrap:anywhere}.att-viewer-empty{max-width:420px;padding:24px;text-align:center;color:#4a3d63}.att-viewer-empty p{margin:8px 0 0;color:#7a7090}.att-audio-inline{display:flex;align-items:center;gap:6px;max-width:100%}.att-audio-inline audio{min-width:0;flex:1}.att-audio-save{flex:none;border:1px solid #d9cdee;border-radius:8px;padding:6px 10px;background:#fff;color:#54308f;font-size:12px;cursor:pointer}@media(max-width:640px){.att-viewer-backdrop{padding:0}.att-viewer{height:100vh;border-radius:0}.att-viewer-save{padding:9px 12px}}
.att-ticket-link{border:1px solid #d9cdee;border-radius:999px;padding:2px 10px;background:#f6f2fd;color:#54308f;font-size:12px;font-weight:600;cursor:pointer}.att-ticket-link:hover{background:#ece3fb}
.att-ticket-chip{display:inline-block;border:1px solid #d9cdee;border-radius:999px;padding:0 7px;background:#f6f2fd;color:#54308f;font-size:10px;font-weight:650;line-height:16px}
/* 1.4.48: comentários do Instagram — origem do comentário e onde responder */
.att-comment-reply{display:grid;gap:8px;padding:10px 18px 12px;border-top:1px solid #efe4f6;background:#fdf7fd}
.att-comment-origin{margin:0;font-size:12.5px;color:#5d4a70;overflow-wrap:anywhere}
.att-comment-origin b{color:#8e2c8f}
.att-comment-origin a{color:#6a3df0;font-weight:700;text-decoration:none}
.att-reply-mode{display:flex;gap:8px;flex-wrap:wrap}
.att-reply-mode label{flex:1 1 220px;display:flex;gap:8px;align-items:flex-start;padding:8px 10px;border:1px solid #e7dcf3;border-radius:10px;background:#fff;cursor:pointer}
.att-reply-mode label.disabled{opacity:.6;cursor:not-allowed}
.att-reply-mode input{margin-top:3px}
.att-reply-mode span{display:grid;gap:2px;font-size:12.5px;color:#3e2a57}
.att-reply-mode small{font-size:11.5px;color:#8a7b9c}
.att-msg-tag{display:inline-block;margin-bottom:4px;padding:1px 7px;border-radius:999px;font-size:10.5px;font-weight:800;color:#8e2c8f;background:#fbe8fb}
.att-msg-tag.hidden-comment{color:#9a3b4f;background:#fde9ee}
.att-comment-visibility{margin:0 0 4px 6px;padding:1px 8px;border:1px solid #e7d6ef;border-radius:999px;background:#fff;color:#7a4a95;font:inherit;font-size:10.5px;font-weight:700;cursor:pointer}
/* 1.4.53: sugestão da IA na finalização (tabulações e registro) */
.att-ai-closure{display:flex;gap:10px;align-items:flex-start;margin:10px 0 2px;padding:10px 12px;border-radius:12px;background:linear-gradient(135deg,#f5f0ff,#eef6ff);border:1px solid #e1d6fb;color:#3b2a66;font-size:12px}
.att-ai-closure.loading{color:#6b5a99}
.att-ai-closure.loading .att-ai-spark{animation:att-ai-pulse 1.2s ease-in-out infinite}
@keyframes att-ai-pulse{50%{opacity:.35}}
.att-ai-closure>div{flex:1;min-width:0}
.att-ai-closure b{display:block;font-size:12px;color:#2a1460}
.att-ai-closure p{margin:3px 0 0;line-height:1.4}
.att-ai-closure em{font-style:normal;font-weight:800;color:#5b3fb0}
.att-ai-closure .att-ai-summary{color:#4a3f66}
.att-ai-closure small{display:block;margin-top:4px;color:#7a6f96}
.att-ai-spark{flex:none;display:grid;place-items:center;width:22px;height:22px;border-radius:7px;background:linear-gradient(135deg,#6a3df0,#e5179b);color:#fff;font-size:12px}
.att-ai-apply{flex:none;border:0;border-radius:9px;background:#6a3df0;color:#fff;font:inherit;font-size:11.5px;font-weight:800;padding:7px 10px;cursor:pointer}
.att-ai-apply:hover{background:#5a2fe0}
.op-tag.ai-suggested{box-shadow:0 0 0 2px #6a3df0 inset}
.op-tag.ai-suggested::after{content:'IA';margin-left:2px;padding:0 4px;border-radius:4px;background:#6a3df0;color:#fff;font-size:9px}
@media (prefers-reduced-motion:reduce){.att-ai-closure .att-ai-spark{animation:none}}
/* 1.4.53: contato no CRM */
.att-crm{margin:0 0 12px;padding:12px 14px;border:1px solid #e6dcf6;border-radius:14px;background:#fff;font-size:12px;color:#4c3d66}
.att-crm header{display:flex;align-items:center;justify-content:space-between;gap:8px;margin-bottom:6px}
.att-crm h3{display:flex;align-items:center;gap:7px;margin:0;font-size:13px;color:#2a1460}
.att-crm-badge{padding:2px 6px;border-radius:6px;background:#2a1460;color:#fff;font-size:9.5px;font-weight:800;letter-spacing:.4px}
.att-crm-refresh{border:0;background:#f4effc;color:#6a3df0;border-radius:8px;width:26px;height:26px;cursor:pointer;font-size:13px}
.att-crm-contact{padding:8px 0;border-top:1px solid #f1ecf8}
.att-crm-contact:first-of-type{border-top:0;padding-top:2px}
.att-crm-contact b{display:block;color:#2a1460}
.att-crm-contact small{display:block;color:#7a6f96;margin-top:2px;overflow-wrap:anywhere}
.att-crm-contact a{display:inline-block;margin-top:5px;color:#6a3df0;font-weight:800;text-decoration:none}
.att-crm-contact a:hover{text-decoration:underline}
.att-crm p{margin:4px 0 0;color:#7a6f96}
.att-crm-error{color:#b4324f!important}